Refund policy

We have a 30-day policy on "New with Tag" products and a 14-day return policy on pre-owned products, which means you have 30 days (new products) or 14 days (pre-owned) after receiving your item to request a return. Original shipping fee is non-refundable. When free shipping is applied to the order & item(s) is returned, original shipping fee will be deducted from refund amount.  All returns subject to pay the return shipping fee and restocking fee (10%). 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or packing slip. 

To start a return, you may contact us at pinklemonstandard@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on discounted and sale items or gift cards.

You may always contact us for any return question at pinklemonstandard@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.